Contact Us

Have a question for us? You can contact us by leaving a message here and we will get back to you within 24-48 hours.

If you have a question about a specific order, please include your order number so we can better assist you.

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General Info + FAQs

• When will my order ship?
Our current turn around time is 4 - 7 business days.
(Please scroll to the bottom of this page to view a calendar example).
This does not include weekends or holidays.
Turn around time does not include shipping transit.

• Are there any codes available?
Sign up for text alerts on the homepage to receive a discount code.

• Bulk code
Use the code BULK on orders $500+

• Scaling help
Most files will work in the following scales:
➝ Bows, Headbands, Scrunchies: 3 x 3, 4 x 4
➝ Clothing: 8 x 8, 10 x 10

If you are particular in the size you would like, but don't understand the scaling process, you are welcome to select "Printers Choice" and leave a note with the exact size you need a certain image on the file to be.

 Do you offer payment plans?
At this time, we only offer Shop Pay installments on orders $50+

• For additional questions or concerns, please email us at:
help@jaxfabrix.com